Have questions well-nigh AliExpress Review Importer? Cheque out some common topics.

  • Part 1: Showing your imported reviews
  • Office two: Troubleshooting import issues
  • Part 3: Other questions (Deleting reviews, import limits, verifying reviews, Google XML feed, etc.)

Function i.  Showing your imported reviews

1. I don't see my imported reviews in my store's product pages, tin can AliExpress Review Importer show them automatically for me?

  • Our AliExpress Review Importer app will only assist yous import reviews from AliExpress. If y'all want to display these reviews on your store, you can install the Judge.me Product Reviews app and gear up the Review Widget. This feature is available in the Forever Free plan.
  • Otherwise, you can consign your reviews as a CSV file and import them to another review app of your choice. From the domicile dashboard, click the Export Reviews button to consign your reviews.

2. Do I need Estimate.me to show my reviews? I think it'due south expensive, why should I install another app?

Guess.me has a completely free plan that synchronizes with AliExpress Review Importer to publish your reviews in your store automatically. Of course, you can easily use some other app to evidence your reviews if you lot wish (see the answer to the side by side question below).

The free plan past Gauge.me offers the following features:

  • Gauge.me core widgets, such every bit:
    • Review Widget: displays your product reviews and helps you lot collect more than reviews on your store.
    • Preview Bluecoat: displays your aggregate star ratings.
    • Review Carousel: displays your featured reviews in a carousel.
  • Unlimited review requests: helps you collect more reviews via emails.
  • SEO rich snippets for product reviews: displays your aggregate rating and the number of production reviews in Google search results.
  • Review management: review curation, import/export, social sharing, etc.

3. I don't want to install Judge.me. How tin I use another review app to show my reviews?

You can export your reviews as a CSV file and import them to another review app of your choice. From the home dashboard, click the Export Reviews push to export your reviews. You can choose to export your reviews in Judge.me format or Shopify Reviews format, then we will send a CSV file to your e-mail. And then, y'all can upload the file to your other review app and follow their instructions to publish your reviews.

iv. I have already installed Gauge.me'due south complimentary program but nevertheless don't encounter my reviews. What else must I do?

If yous have installed Guess.me just don't meet your reviews, please cheque these possibilities:

  • Have you enabled your widgets?

Your Review Widget and Preview Badge should be enabled every bit you go through the onboarding process. Please doublecheck if they are enabled. It may take a few minutes for them to announced.

  • Have yous published your reviews?

Your reviews are published automatically unless you lot disable the auto-publishing characteristic. If you desire to publish your reviews manually, you lot can do that in the Reviews dashboard.

Part 2. Troubleshooting import issues

1. My reviews are not imported. Why does the app import 0 reviews? I set it to import 15 reviews merely only get 2 reviews? What is happening?

  • Start, please check if your review import is complete. You tin cheque your imported reviews in the reviews dashboard of AliExpress Review Importer.
  • Well-nigh importantly, delight check your import criteria. Are they too strict? If you include also many filterssuch equally state, picture, text, etc. the take a chance is that no reviews meet your requirements. For example, if most of the reviews on the AliExpress production page are from Russia and you set a filter for the USA merely, and so you might not get any reviews.

2. I tin run into some reviews in AliExpress but the app says AliExpress doesn't show its content and so the reviews can't be imported. What is happening and what tin can I do?

Sometimes AliExpress has problems loading reviews on their production pages when they have heavy traffic (even when they say at that place are reviews on top). This means we cannot import reviews from this specific AliExpress page at the moment.
Tin can you try again later a few hours, or with a different AliExpress product? If you still take problems, electronic mail u.s. at back up@approximate.me and send us your production links. We volition personally investigate and assistance yous with your imports.

iii. I am getting an error about a URL or AliExpress page link.

  • First, delight make sure that you select the URL of a product page, non the homepage or a collection folio. We can just import the reviews from specific production pages.
  • Second, please check if your URLs are consummate and follow the right formats. Typical formats are:
    • https://www.aliexpress.com/item/4000585602847.html
    • https://aliexpress.ru/item/32958448769.html (local domain)
    • https://g.aliexpress.com/item/32609868705.html (mobile view)

iv. I see a "production not plant" error when importing my reviews. What'south going on?

When y'all import reviews from AliExpress, y'all need to input the proper noun of the Shopify production y'all want to import reviews. If the product name y'all input matches a current product in your Shopify shop, a green checkmark will be shown. Otherwise, a "product non found" mistake will occur.

To solve this issue:

  • Please make sure the product proper name you lot input is correct.
  • Endeavor resetting your product information by following this instruction.

5. It says I imported 15 reviews but I don't meet any reviews in the Reviews dashboard. Where are my reviews?

Sometimes information technology takes a while for your reviews to show up. Delight wait a few minutes and refresh the reviews dashboard to see your reviews.

You can check your imported reviews in the reviews dashboard of AliExpress Review Importer. If you lot take installed Judge.me Product Reviews app, your reviews are also automatically added to the reviews dashboard of Judge.me. However, you tin simply run into your reviews on the production pages when you have enabled the Review Widget.

6. Why are my imported reviews empty? They but show the stars and nothing else.

If y'all meet some empty imported reviews, please check your import criteria. You can employ the content filter to import only reviews with text content and prepare the minimum amount of words. Otherwise, the app will import all of your reviews, even the reviews with star ratings but no text content.

If you desire to remove the empty reviews, delight follow this guide to delete your reviews and import them once again.

7. I chose to import reviews with text only, and it also imported reviews with pictures.

We have a content filter called Only reviews with text content.This filter helps you go reviews with some text content but doesn't omit reviews with pictures. In other words, if you lot apply this filter, the app will import whatever reviews that are non-empty, with or without pictures. A picture is worth a thousand words and so we also import reviews with pictures even if they don't have text content.

If you lot would like to remove the pictures from your imported reviews, you tin can export your reviews to a CSV file, and so delete the column with movie URLs, and import them again.

eight. I have other problems, what do I practise at present?

If yous take any general questions nigh AliExpress Review Importer features, you can submit your questions on our Forums. If you have more specific bug, please email usa at support@gauge.me with a clarification of the trouble. Besides, give us the AliExpress URL, the product y'all are trying to import, and other related information then we can aid you as quickly and efficiently as possible.

Part three. Other questions

1. I imported the wrong reviews, how tin can I remove these reviews?

You can delete your reviews one at a time past clicking on the <DELETE> push on the correct in the Reviews dashboard. You tin can too delete your reviews in majority for an entire production past clicking on <Delete imported reviews> on the right in the Products dashboard.

Acquire more virtually deleting reviews in AliExpress Review Importer.

2. Are there any importing limits?

You set the import up to 250 reviews each time, and you tin make an unlimited amount of repeat imports. At the moment, AliExpress is merely displaying the starting time 10 pages of reviews for us to import and whatsoever boosted reviews are subconscious behind a password-protected screen. Then we tin only import upward to the first 100 reviews, and the total amount of reviews that we can import depends on your import criteria set in your filters (e.g., you may get fewer or no reviews if you choose only reviews from very strict criteria, similar only reviews with pictures, or only reviews from the US). We recommend that you expand your criteria or import reviews from additional products using a different AliExpress link if you demand more than reviews.

three. Can you lot verify the reviews I imported from AliExpress?

We practice have a strict actuality policy virtually verifying reviews. When nosotros display the Verified Buyer badge, it ways we have proof that the reviews come from the customers of your shop. If an email used in a review matches an electronic mail used in an society, that review will exist verified automatically. For this reason, r eviews imported via AliExpress Review Importer are not verified reviews considering these reviews may non come from orders placed directly with your stores.We are happy to verify any imported reviews from other due east-commerce platforms equally long as you can evidence evidence that they are associated with a genuine club from your stores.

4. Why are my imported AliExpress reviews not showing up in the Google XML feed?

Product reviews from Google Shopping have to come from bodily customers who purchased the products from your store. On the Google Merchant Center website, it specifically says that "Review feeds should be collected and owned by merchants. You lot must collect and own the reviews you share with Google." There are strict consequences for violating these terms, including being banned from Google, so nosotros exclude whatsoever imported AliExpress reviews from the Google XML feed.

5. I am not using Shopify, how can I use this app?

Currently, this app is only built for Shopify. We don't take whatever plans to make it available on other platforms in the next few months. Nonetheless, we may consider it in the future. Do post any additional platform suggestions on Judge.me characteristic upvote then we can think about it and continue you updated if nosotros do make progress in these areas.

6. I desire to import reviews from Amazon, is this just for AliExpress?

Unfortunately, it isn't possible to import reviews from Amazon. Amazon holds the copyright to the reviews on their pages and it'south against their terms of service to import the reviews from them.

vii. Tin can I sync my Shopify products with the products on AliExpress? Can I get new reviews on AliExpress into my Shopify store likewise?

Unfortunately, information technology's not possible to sync the new reviews on AliExpress with your Shopify shop. However, you lot tin can manually update the reviews submitted after your last import past repeating the import.To do that, please get to the home dashboard, discover the product yous want to update reviews, and so click the Repeat button on the right of that product.

eight. I have a characteristic suggestion, how can I let you know?

Please mail your suggestions on Estimate.me characteristic upvote and we will continue you updated if nosotros do brand progress in these areas.